Help & support
Support is read by a person, not a queue. Most questions below are answered here in full; if yours is not, write to us.
Where to write
Support — sittings, reports, credits, payments, refunds, data deletion: support@technelab.co
Everything else — partnerships, institutional use, press: hello@technelab.co
We reply within two business days, Monday to Friday.
Include this in your message
The email on your account, the subject of the sitting, the date it was taken, and — if it is a scoring dispute — the question and the quoted answer you believe was read wrongly. Screenshots help. Do not send passwords; we will never ask for one.
A sitting stalled or never scored
Sittings that fail to generate a blueprint or a score are refunded automatically and the credit is returned to your balance. Check your credit history on your account before writing. If the credit is missing after an hour, send us the date and subject and we will return it by hand.
You disagree with a reading
Every score is produced by three independent judging passes over your own words, with the procedure set out under method. If a reading misquotes or misreads you, send the question and the answer; a wrong reading is corrected or the sitting is refunded.
Billing, credits, and refunds
Credits do not expire and are consumed one per sitting. Discount and student codes are applied at checkout. Terms for returns are set out under refunds.
Privacy, publishing, and deletion
A report is private until you publish it, and a published listing can be withdrawn at any time from your account. To delete your account and everything held under it, write to support@technelab.co. What we hold and why is described under privacy.
Still stuck
Write to support@technelab.co, or see the contact page.